Frequently Asked Questions

You have 14 days to return the product without giving reasons, starting from the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in its original packaging. For returning the order, the return costs are at your own expense.

Want to return an item? Of course, we regret that but of course it is no problem at all. Returns are free and can be made with the following steps.

Put the items to be returned in the original packaging and return the items.

Drop off your return at a PostNL location in the Netherlands and keep the shipping receipt. Check the nearest location at: https://www.postnl.nl/locatiewijzer?q=#/

Once your return has been processed you will receive email notification from us. The amount paid to us will be returned to your account within 14 days. If you have paid with Back Payment then the claim expires.

The following conditions apply to exchanges or returns:

• No attempt was made to correct a defect.
• The original tags and labels are still attached to the item.
• If reasonably possible, return the item in its original packaging.
• The shipping risk of returning are for the buyer.
• Insufficient or unstamped returns will not be accepted by us.
• Product and/or delivery errors must be reported to us with description within 14 days of delivery.
• If our exchange and return conditions are not met then we reserve the right to return shipments and charge you for shipping costs.

After dissolution of the agreement, the purchase amount and shipping costs (no return costs), will be transferred to your account within 14 days at the latest.
The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to pick up the product himself, he may wait to refund until he has received the product or until the consumer proves that he has returned the product, whichever is earlier. For reimbursement, the entrepreneur uses the same means of payment that the consumer used, unless the consumer agrees to another method. The refund is free of charge to the consumer.

When exchanging an item, Thinking of Holland will bear the shipping costs of the item to be resent once.

Yes, the return costs are at your own expense. PostNL charges €6.95 for shipping the package.

Upon receipt of the return package, we will ship the new items to you (if in stock) within 10 to 14 business days. You will receive the shipping confirmation in the mail within 10 to 14 days.